Before the solution was deployed, CAA's document management relied almost entirely on paper. Incoming mail — receipt, logging, routing, circulation between staff and archiving — was handled manually at every step, making traceability difficult and exposing files to loss.

DKT ENVERGURE, a company specialized in agribusiness sales (pigs, livestock feed, etc.), struggled to track and organize its purchase and sales operations. Records were scattered across disconnected formats, complicating daily tracking and accounting consolidation.

At NSIA's treasury department, issuing transfer orders required drafting a long Word document, duplicated and manually adjusted for each new issuance. Cheques followed the same logic, filled in by hand for every transaction — a time-consuming process, prone to data-entry errors and lacking consistency across issued documents.